(please don't be offended if your email has been answered with a link to this page, I'm most likely spending this time to process your order)
Shipping Related Information
Shipping Rates:| Total Price of Order | Shipping Cost |
| $0.01 - $9.99 | $1.99 |
| $10.00 - $29.99 | $3.50 |
| $30.00 - $49.99 | $5.00 |
| $50.00 - $99.99 | $8.00 |
| over $100.00 | $15.00 |
Shipping Services:International packages are sent via USPS airmail letter post, insurance is VERY costly & often ends up being more that the cost of the item itself so I usually don't use it but if you 'really' want it then please ask first so that I can check on the cost for you (USPS.com can calculate postage)
Sorry I do not use UPS... ever! Want to know why?
Q: "What can brown do for you?"
A: "They can take WAY to long to deliver my packages!!"
Tracking number/Delivery confirmation:IT IS NOT A TRACKING NUMBER, it simply tells you that the package was sent & tells me when the package was delivered. I understand that the web site says "updated every evening" this does not mean that they will list every location where your package is. It will simply tell you that the package has been returned/refused or delivered. The email with your DC number will be sent to you automatically & only to the email that you provided through Paypal, I do not get a copy of that email so please don't lose/delete it & then request another copy.
Handling fee's:I do not charge you for the boxes, the tape, the gas in my car, the blah blah blah. I charge a set price for shipping because I know that's about how much it will actually cost to mail it (within a few pennies either way).
I use USPS priority boxes when I can & when I can't I use mailing boxes or envelopes that I buy at a shipping supply store so you don't have to worry about your packages being from a session of dumpster diving, not that I am against recycling but I have received items in some pretty filthy looking packages & that's plain gross!
I'm not going to sew your skirt for hours only to throw it into a used pizza box!
Shipping Address: Shipping Time:Thanks for the suggestion but I DO send ASAP because I am just as eager to get your item to you as you are!!! I mail packages 6 days a week & yours will be mailed the same day it's made. If the item is pre-made then it will be shipped the same day that I receive the payment!
Once it leaves my hands I am not responsible for how long it takes to get to you! I do try to get the packages to you quickly by sending via Priority mail & most domestic packages usually get there in 2-3 days, international package usually arrive in 7-10 days. I say usually because there are always things that can cause delays, weather for example (& being that I am sending the items from New England most of that weather is nasty! haha can you tell how much I miss Orlando?)
More Shipping Q & A
A: "sorry, I can't do that because One: they won't fit & Two: that would destroy them!"
Q: "Make sure that you tell my postman to leave it under the bush NOT on the doorstep!"
A: "Well, I don't see your postman & there is no way I can tell him that, you should probably speak with him(her) yourself"
Q: "This package absolutely MUST be delivered at my door on Friday, not before & not after!"
A: "There is no way in the world that I can make that happen, the men & woman that actually work at the post office are totally in control of getting this to you & they don't take requests, sorry."
Q: "I know that you have a lot of orders in front of mine but I really want my item fast, can you just do mine first? I'll even pay extra!"
A: "My packages are done in the order that they came in. It would be unfair for my other customers to make them wait longer. I'm sure that they all want their items fast too!.
Miscellaneous Stuff
All of the clothing & accessories that I offer are hand made by myself. Any of the store items are made to order & will be made as quickly as possible once the payment is received.
All of my trims & other pre made items are purchased in large quantities from a wholesale company. I do check the quality of each item before I choose to sell it.
Where do you buy your fabric?
Everywhere!
I am a self proclaimed shopaholic & fabric is my favorite thing to buy (OK well maybe boots are my fave but it's close!). I mainly buy my fabric in large wholesale quantity but I do also spend many hours in Joann's, Hancock, & the fabric district in NYC.
Will you sell me some of your fabric?
If it is listed in my fabric/trims category eBay Store then it's for sale. If it's not there then it's for my use only. I do sometimes offer rare fabrics in the store but they usually sell out fast! Keep checking back, there are always new things at MTcoffinz!
What type of camera do you use?
I use a Sony Cyber-shot 7.2 mega-pixel digicam & I use PSP-8 to crop all of my photos.
Will this fit me:
I have all of the measurements listed in the description. Please refer to this guide. I can't compare this item to an item from "insert your favorite brand here" because I make all of my own clothing & do not buy from commercial designers, ever.
Why are your sizes different than name brands?
Because every designer/brand name sizes things differently including me. I try to make my sizing more 'user friendly'
Keyword Code:
DIY: Do it yourself
OOAK: One of a kind
EGL: Elegant Gothic Lolita
LBG: Little Big Girl
Where can I get updates about MTcoffinz:
You can add me to your Favorite Sellers List on Ebay & get email when I list new things, also I sometimes have special sales only for these list members. If you want in on the sales sign up here: Favorite Seller
You can add me at Live journal where I post all about
new auctions, sales & new items: My Live Journal
You can also add me at Myspace: MTCoffinz
Custom Orders:
Reputation
Nope! I have been selling online for many years both on this site and on eBay. I have an extremely high percentage of Positive feedback. I make hundreds of transactions per month and you can see what other people have said by checking My Feedback.
Hair Falls & Accessories
A: I'm not sure how short your hair is but I can tell you that you will need to be able to put your hair into a ponytail or two in order to wear any falls. If you can make even a little nub of a ponytail you can wear falls, with a little patience."
Q: "My hair is short & I can get the falls in but then I have little bits of hair sticking out near my forehead, help!"
A: "No problem, this is one of the reasons that I make the wide headbands that I sell, these are the perfect way to hide your real hair for whatever reason."
Q:"Are the headbands attached to the falls?"
A: See above Q&A, they are not attached, they are just made to hide your own hair if you wish to do so.
Q: "Are the prices for one bow for a pair?"
A: "All of my bows come in pairs unless otherwise listed"
Q: "How do you make your hair falls, can you teach me?"
A: "With time, patience, lots of practice & materials. Sorry, I do this for a living & I am not a craft teacher."
Care & Washing
Can be machine washed & dryed on gentle cycle & low to med heat. Will pick up lint from any 'fuzzy' fabrics. Hand wash hang dry is also a good option & will dry quickly
Veils: Veils will wrinkle during shipping no matter how carefully I pack them, but the good news is that they can be steamed or just hung up & let the wrinkles fall out overnight.
PVC items:
Hand washing is preferred by most but it can be machine washed & dryed.... be VERY careful not to dry for too long! PVC does not like that!
Monster Fur:
DO NOT machine dry on more than med heat. I accidentally did this to my favorite fur skirt & the outcome was bad!!!
Even my dogs were scared of it after that, they tried to kill it! R.I.P. fur skirt :(
Hair Falls:
To keep from getting tangles, simply comb through with your fingers & to store either hang them or store in a flat drawer or box. DO NOT machine wash, just spray them with some febreeze.
Oh yeah.... keep them away from cats!
Payment Information
I accept Money Orders and Cashier's Checks. All Money Orders must be in US Funds. International Money orders can usually be purchased at any post office for a small additional fee.
I also accept Cash. Cash is at your own risk and you should send it concealed in paper or something. If you decide to send cash, only American Dollars are accepted.
I do not accept personal checks, if you send me one then expect to get it back in the with a big 'VOID" written on it. I'm sorry but there are no exceptions, period. Not maybe, not sometimes, not today, not because the sky is falling.
E-checks:
These do need time to clear, I do not send any items until I get notification from Paypal stating that your check has cleared, then I begin to process your order.
Q: I paid you right away with Paypal & it's been "X" amount of days now... where's my package???
A: When you send a Paypal payment and the funds are not actually in Paypal but rather being sent from your bank acct. then this comes to the seller in the form of an E-check. Sometimes they will clear as quickly as three days but I have had some international payments take several weeks to clear. I am totally unable to control the time it takes for your bank to get it's crap together & release the funds.
Returns
I will not accept a return simply because you 'thought' something would look different, you decided it didn't look good on you or your daughter didn't want the item !
Hair falls, hair accessories, or makeup are never returnable items due to health regulations. Please ask questions before you bid if you are unsure!
Reselling MTCoffinz items:
A: Of course you are free to resell any items, however you ARE NOT allowed to use any of my photos or descriptions.
Q: Why are you being mean about it?
A: Actually I am not trying to be mean. This is to protect you, me and the new buyer of the item:
If you are selling an item on Ebay it is against the rules to use others photos or descriptions. How is anyone to know that the item you are selling still looks like it did in MY photos, after you have worn it, washed it etc. Also all of my photos are stamped with my Business name, this is a copyright. Anyone who is not affiliated with MTcoffinz and is using that name to help sell an item is breaking the copyright laws. Removing the text from my images is also breaking copyright laws. You may mention that the item originally came from MTcoffinz but please take your own photos & use you own descriptions.